Privacy Notice - General Data Protection Regulation (GDPR)
The document below describes what data we need to collect from our website users, our basis for processing this data, how we use this data, length of data storage, data subject rights and contact information for Wiltshire Holiday Homes.
Quick read summary
- Our website is HTTPS secure so any data you provide when visiting this website is encrypted.
- Any data you provide is used in a legitimate, fair and transparent manner on a strictly 'need-to-know-basis' within our website. More details below.
- We do not request, store or use any GDPR special category data.
- We do not share any of your data with any third party for marketing purposes.
- Our secure website hosting is protected by firewalls and other security mechanisms.
- We have an assigned Data Officer and we have ICO membership - details are below.
Legitimate, fair and transparent data processing
We adhere to the practices of:
- A legitimate purpose to use the data a user provides. This purpose is to enable our software to calculate a personalized horoscope based on this data.
- Fair data processing. We will take responsibility and do not process data for any purpose other than the legitimate purpose. This document informs users of this fair data usage.
- Transparent data processing. To inform users about the processing activities on their personal data, as we do in this document and on various pages on our website.
1. Scope
All data subjects whose personal data is collected, in line with the requirements of the GDPR.
2. Responsibilities
2.1 The Data Protection Officer (DPO) - Mr Paul Langley - is responsible for ensuring that this notice is made available to data subjects. His contact details are below.
2.2 All members of staff of Wiltshire Holiday Homes who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject's attention and their consent to the processing of their data is secured.
3. Privacy Notice
3.1 Who are we? And what data do we collect and process?
Wiltshire Holiday Homes offers self-catering accommodation for short-term holiday rental and longer stay visits. This is our main website - https://www.wiltshireholidayhomes.co.uk.
The personal data we may ask for, and use to help us with your enquiry, or product order, is described in detail below. We also have 'Website Terms & Conditions' section below.
Wiltshire Holiday Homes is registered in England and Wales. Our companies house registration number is 08684750.
Our data protection person is Mr Paul Langley. You can contact him by sending an email to
Our company telephone number is 07836 617916. If calling from outside the UK then it is +44 7836 617916.
What data do we process? And how is it used?
On our secure (HTTPS) website we receive General Enquiry data via our secure web form to our main business email address, which is listed below. The General Enquiry data we collect and store is:
- First name and surname.
- Email.
- Telephone number.
- Property name.
- Special instructions / comments submitted by the user.
This data is stored on a PC that is password protected and is only used within the company on a 'need-to-know-basis'.
If a website visit clicks a 'Book Now' link they are sent to our booking partner - Booking.com
The Booking.com Privacy & Cookie Statement is here.
If a booking is made on Booking.com the data we receive back enables us to manage the booking relating to this property. This data includes:
- First name and surname.
- Email.
- Telephone number.
- Address, including post code and country.
- Company (if applicable).
- Booking start date.
- Booking start end date.
- Number of people .
- Special instructions / comments submitted by the user.
This data is stored on a PC that is password protected and is only used within the company on a 'need-to-know-basis'.
We may also collect and store personal data if a person sends us an email or books via the telephone.
3.2 Consent
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified in this document. Consent is required for Wiltshire Holiday Homes to process your of personal data, but it must be explicitly given.
3.3 Disclosure
We do not pass on, or share, or sell the personal data your provide which is only ever used within the company on a 'need-to-know-basis'.
3.4 Retention Period
We store data for the duration of each indivual booking. If no booking was made, or a booking was cancelled, then the data is deleted. If an booking was made then the data is stored for this business customer on both a password protected PC and sometimes filed in paper format for accounting purposes.
3.5 Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access - you have the right to request a copy of the information that we hold about you.
- Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete. This can be done contacting our DPO, Mr Paul Langley.
- Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records. Again, this can be done contacting our DPO, Mr Paul Langley
- Right to restriction of processing - where certain conditions apply to have a right to restrict the processing.
- Right to object - you have the right to object to certain types of processing. NOTE - we do not do any direct marketing or pass your data onto any third parties.
- Right to judicial review: in the event that Organisation Name refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause below.
All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.
3.6 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Wiltshire Holiday Homes, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Wiltshire Holiday Homes data protection representatives Data Protection Officer, Mr Paul Langley .
4. Cookies
NOTE - we do not use any cookies that we have implemented ourselves and only use one third-party cookie from a single third party - see below.
As mentioned several times above, we do not share or sell any personal data with any third party. We do however use some third party services that use cookies to gather non-personal data on this website. These services, and the cookies they use, are described below.
4.1 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
4.3 About cookies
4.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
4.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session (website visit), when the web browser is closed.
4.4 We do not use any cookies that personally identifies a user (website visitor).
5. Cookies usage
5.1 Analytics cookies for measuring our website usage.
Like many websites we use 'Clicky Web Analytics' to analyse the use of our website by using cookies. Clicky does not collect any personal identifiable information, as shown in their privacy policy.
'Clicky' is GDPR compliant - read more here.
During a visit to our website the following data is sent to thge tracking servers:
Page URL, page title, referrer, User agent, IP address, Language, screen resolution, tracking cookie.
Our analytics service provider generates statistical and other information about website use by means of cookies.
The names of the analytics cookies set by the tracking servers are - _jsuid and cluid.
_jsuid: This is a random number that is generated by the Code the first time someone visits a web site with the Code installed. Its sole purpose is to better identify new and unique visitors to a web site. The value of this cookie is sent to the Service for every event logged. The value of this cookie will also be set as a third party cookie with the name of "cluid" if such a cookie does not exist. The purpose of this is for web sites with multiple domains and who want to track visitor sessions across multiple domains, which is not possible with first party cookies. This cookie is set to more or less never expire.
The information generated relating to our website is used to create statistics and reports about the general use of our website.
6. Managing, deleting and blocking cookies
If you want do not want to give consent to our use of web analytics cookies then you can follow the instructions below or contact our DPO, Paul Langley who's contact details are above.
How to accept or decline cookies by modifying your browser - please visit - All About Cookies.
7. Website Terms of Usage
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.
The terms "Wiltshire Holiday Homes", "www.wiltshireholidayhomes.co.uk", "us" or "we" refers to the owner of the website whose registered office is listed below.
The use of this website is subject to the following terms of use:
7.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
7.2 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
7.3 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
7.4 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
7.5 Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
7.6 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
7.7 Notification of Changes. If there are any changes in how we uses our customers personal data changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place.
Name & Registered Office:
Crossroads Farm Cottages Limited
Crossroads Farm, Old Jockey
Box
Corsham
Wiltshire
SN13 8JQ
Company No. 08684750